First class support for our partners
HCS has key staff members to perform the following delegated functions:
- Customer Service
- Provider Contracting
- Grievances and Appeals
Community Outreach Program
HCS has a successful community outreach program. Our dedicated staff is available to work with your local sales force, to increase visibility in the community.
HCS accepts 834 eligibility files and produces 837 encounter files. HCS supports Delegation Oversight Teams with credentialing, claims, and ODAG reporting. HCS has an experienced team to support all annual and ATM/Program audits. HCS conducts geoaccess reports to identify recruitment for member coverage.
HCS has a dedicated implementation team. Our experts will work in conjunction with the plan to ensure a streamlined and seamless implementation process.
Benefits for your members through Hearing Care Solutions
HCS offers a simple and transparent program to your members. We will ensure your members are well informed prior to their appointment.
Hearing exam at no charge
HCS offers your members a complete hearing examination at no charge.
Supply of batteries
Each hearing instrument purchased through Hearing Care Solutions includes a minimum of a 1 year supply of batteries at no charge.
3 year comprehensive warranty
All HCS hearing instruments include a three year comprehensive warranty covering loss, damage, and repair.
We offer 12 month interest free financing to qualified applicants. A dedicated HCS representitive walks members through the process.
Audiologist on staff
Our Doctor of Audiology is available to respond to your members questions about hearing loss, hearing aids, or make recommendations.
1 year of routine service
Your members will receive 1 year of routine service, at no charge, from their original provider.
Ready to learn more about our program?
Patients, please click here, or contact the HCS Customer Care Team at (866) 344-7756.
If you are a prospective health plan and are ready to learn more about how the Hearing Care Solutions program can benefit your members, please fill in the form below.